Are you experienced in chargebacks and payment disputes? Entrata is hiring a Chargeback Specialist to handle disputes, minimize financial losses, and ensure compliance with industry rules while supporting property managers and clients.
About Entrata
Founded in 2003, Entrata has grown into a global leader in property management software, serving owners, managers, and residents worldwide. With over 2,200 employees across the US, India, Israel, and the Netherlands, Entrata blends startup innovation with stability, reshaping property management with award-winning technology. Our culture values transparency, collaboration, and creating better living experiences.
Schedule
- Full-time, remote role
- Eligible states: AZ, ID, UT, WY, TX, NC, FL (case-by-case in other states)
What You’ll Do
- Handle chargebacks, disputes, credits, and reversals
- Perform detailed transaction research and document all actions
- Apply card association rules and resolve disputes
- Educate clients on dispute prevention and implement loss-minimization measures
- Manage retrieval cases from start to finish, including documentation and representation
- Collaborate with team members on special projects
- Continuously improve processes and service quality
What You Need
- Bachelor’s degree or equivalent work experience
- Experience in banking or payment processing, including chargebacks
- Proficiency in Microsoft Suite (especially Excel formulas)
- Strong organizational skills and attention to detail
- Clear and professional communication skills
- Ability to build cooperative relationships with internal teams and external partners
- Preferred: Payment processing rules/regulations knowledge, Google Suite, SQL, 2+ years basic accounting experience
Benefits
- Pay: $19.62 – $30.77 per hour (depending on experience and equity)
- Flexible remote/hybrid culture with generous PTO and recharge days
- Medical, dental, and vision coverage (including fertility benefits)
- HSA/FSA options, employer-paid disability, and parental leave
- 401(k) with employer match
- Mental health resources, wellness programs, and EAP
- Volunteer opportunities through Entrata Cares
- Exclusive employee discounts and bi-annual swag drops
Join Entrata and help shape the future of property management while advancing your career in payment operations.
Happy Hunting,
~Two Chicks…