Does this position interest you? You should apply – even if you don’t match every single requirement! We’re known as an auto glass company. That’s the focus of what we do. But beyond the glass, we’re so much more. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.
CC Digital Communications Supervisor
Does this position interest you? You should apply – even if you don’t match every single requirement! We’re known as an auto glass company. That’s the focus of what we do. But beyond the glass, we’re so much more. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.
Applicants must reside in Arizona, Florida, North Carolina, Ohio, or Texas.
A Brief Overview
The CC Digital Communications Design Supervisor is responsible for creating interactive and self service tools for CC associates that create a better customer and associate experience while simultaneously building engagement and skill within the operation. Utilizing core competencies, this role will be responsible for creating and sharing key messages with associates through multiple channels to ensure saturation. The DCDS supports driving engagement in the contact centers by developing and implementing digital communication tools and user friendly apps. This includes identifying, assembling, designing and developing Power Apps technology to share broad business updates and feedback. This Leader assist with the preparation and delivery of crisis communications for all digital channels, maintains and administers all SharePoint data bases, surveys and Power App tools for the CC operation.
What you will do
- Researches, designs, and develops self service tools and materials that support identified needs within the Contact Center and are in alignment with organizational goals and objectives.
- Develops content and initiates editorial development, follow up, and measurement. Applies strong writing and creative skills in managing overall content for Safelite’s intranet site, email, and digital signage. Inputs/uploads, reviews, edits, and organizes materials to ensure content is written and presented in a user-friendly format.
- Administrator of the digital dashboard and project list. Manages end-to-end learning projects, including defining scope, resources and key milestones. Oversees development of content or programs by vendors and/or Subject Matter Experts (SMEs) in support of an assigned deliverable.
- Utilizes feedback to initiate changes, and make refinements and improvements.
- Maintains all communication channels and platforms, including Sharepoint. Manages efficient posts/emails as needed and handles removal and/or archival of expired or outdated content. Responsible for tracking and measuring the effectiveness of the tools (e.g., Employee usage, open rates, etc.). Facilitates in person and online training sessions of new tools sessions and online meetings.
- Selects, develops and leads a team to support Safelite’s digital communication imprint
- Other duties assigned by management.
Education Qualifications
- Bachelor’s Degree Required
Experience Qualifications
- 1-3 years Required
- 1-3 years experience with Microsoft Power Apps and Power BI Required
- 1-3 years experience leading people or projects Preferred
Skills and Abilities
- Strong written communication skills
- Digital content design experience
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- UltiPro
- KRONOS, Verint15, NICE, ARTICULATE story line
Our people are passionate about what they do, the product they sell, and the customers they serve. If you’re looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we’re the right company for you.
LI-#CP1
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching ‘Find Open Jobs’.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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