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Position Summary
Aetna Better Health of Kansas, is committed to helping people on their path to better health. By taking a total and connected approach to health, we guide and support our members so they can get more out of life, every day. We are looking for talent like you who value excellence, integrity, caring and innovation. As an employee, you’ll join a team dedicated to improving the lives of Aetna Better Health of Kansas members. We value diversity and are dedicated to helping you achieve your career goals.
This will be a full-time telework role.
Schedule is Monday-Friday, standard business hours 8am-5pm.
The Care Management Associate:
Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g. health care providers, and health care team members respectively).
Provides support services to team members by answering telephone calls, taking messages, researching information, and assisting in solving problems.
Utilizes Aetna systems to build, research and enter member information, as needed.
Adheres to Compliance with health plan Policies and Regulatory Standards.
Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements.
Protects the confidentiality of member information and adheres to company policies regarding confidentiality.
Required Qualifications
- Minimum of 2 years experience in Customer Service role, preferably in medical field.
- 2years experience in managed care or population health
- Requires long periods of sitting and telephone and computer work.
Preferred Qualifications
- Data entry and documentation within member records
- Proficiency in typing for keying in information and navigating in multiple systems
- Medical office experience
- Call center experience
- Medical terminology knowledge
- Strong telephonic communication skills
- Strong organizational skills with an ability to prioritize tasks to meet time-sensitive deadlines
- Effective verbal and written communications skills with both customers and teammates
Education
- High School Diploma/GED or Equivalent Experience
Pay Range
The typical pay range for this role is:
$18.50 – $34.60
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.