Care Coordinator, Transitions of Care

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States.  And we’ve just started. So join us on this mission!

Job Description

A bit more about this role:

We want to help members navigate the healthcare system in a better and safer way. The Transitions of Care (TOC) Team supports members who are newly discharged from the hospital (and in some cases prior to discharge). You’ll serve as an advocate for these members, coordinating care and ensuring they have the necessary resources and support to achieve better health outcomes. As a TOC Coordinator you will collaborate with the TOC Team to prevent hospital readmissions. You will play a key role in supporting the TOC nurses in managing members during the post hospital period. You are an active member of the TOC team, fully immersed in the day to day team functions and culture. Our ideal TOC Coordinator is caring, compassionate, solution-oriented and enthusiastic about providing an outstanding experience for Devoted Health’s members.

Responsibilities will include:

• Calling members to check in after discharge to see how they are doing, and that they have received the assistance they need
• Coordinating with provider offices, home health agencies and DME providers to ensure members get what they need
• Assisting with scheduling of post discharge NP visits
• Working hand in hand with the other members of the TOC team to address member needs towards team based goals. This may include interdisciplinary huddles and clinical rounds.
• Providing operational and administrative support to the TOC clinical team
• Participating in and assisting with pilot programs
• Coordinating with medical providers and facilities to access necessary discharge records
• Following escalation processes to clinical team to ensure members get needed evaluation and care

Attributes to success:

• You love helping others improve their health and navigate a complex healthcare system with compassion, empathy, and warmth.
• You are comfortable performing care coordination for a predominantly elderly Medicare population.
• You are able to ease the stress and anxiety of members during difficult times.
• You have a natural ability to successfully communicate and interact with different stakeholders in a member’s life from doctors to pharmacies to nurses to caregivers.
• You are comfortable working with members over the phone.
• You are an entrepreneurial self-starter who enjoys taking the initiative but is also a great team player willing to work hard to achieve a common aim.
• You are comfortable engaging and learning new technologies including electronic health records and different computer platforms, operating systems and programs (Google Chrome, Google Sheets).
• You have a passion for supporting the delivery of healthcare that we would want for our own family.
• You’re excited about being part of a program that is designing and implementing new process changes – frequent change excites you instead of making you feel stressed

Desired skills and experience:

• Minimum educational experience: high school diploma or GED equivalent
• 2+ years in healthcare setting, managed care, home health, community health highly desired
• Associates degree in healthcare related field preferred
• Fully bilingual (English/Spanish). (Preferred)

Salary range: $21.00 – $26.00 hourly

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more….

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).