Support members through the surgery review process while delivering exceptional service in a high-energy, mission-driven healthcare environment.
About Transcarent
Transcarent and Accolade have joined forces to create One Place for Health and Care, offering personalized, AI-powered healthcare navigation and benefits to over 20 million people. We deliver comprehensive care experiences, from cancer and surgery care to weight management and pharmacy benefits, while providing trusted advocacy, expert medical opinions, and primary care. Our mission is to measurably improve health and care every day.
Schedule
- Full-time, remote (U.S.-based)
- Monday–Friday, 11:30 AM–8:00 PM MT (12:30–9:00 PM CT, 1:30–10:00 PM ET)
- $20.00–$24.00/hr
- Eligible for corporate bonus program and stock options
Responsibilities
- Communicate with plan members to ensure understanding of programs and deliver outstanding service
- Respond to incoming calls and inquiries using care center training tools
- Guide patients through the surgery review process, meeting program metrics
- Coordinate scheduling and approvals from initial request to patient placement
- Gather demographic, financial, and clinical information to complete referrals
- Obtain and organize medical records for an expedited review process
- Update case data and status in the application system
- Collaborate with providers, clinics, facilities, and internal departments to resolve issues
- Secure pre-authorizations and address patient barriers to benefit utilization
- Maintain HIPAA compliance and demonstrate core company values
Requirements
- 2–4 years of customer relationship or call center experience
- Proficiency in Microsoft Office and call center-style phone systems
- Strong verbal/written communication and interpersonal skills
- Prior healthcare experience with knowledge of medical terminology and benefits processes
- Excellent organizational, critical thinking, and problem-solving skills
- Ability to manage a high-volume caseload and multitask effectively
- Positive attitude toward adapting to change
Nice to Have
- Experience with surgical scheduling
- Ability to work across multiple technology platforms
Benefits
- Competitive medical, dental, and vision coverage
- 401(k) plan with generous company match
- Flexible paid time off and 12 paid holidays
- Life, disability, and supplemental insurance plans
- Mental health and wellness benefits
Help members navigate healthcare with compassion, precision, and efficiency.
Happy Hunting,
~Two Chicks…