Help transform healthcare with virtual-first patient support.
About Cecelia Health
Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and data, our integrated care approach addresses the whole person — focusing on clinical, behavioral, social, and emotional needs. We partner with health plans, providers, health systems, and life sciences to deliver scalable, evidence-based care.
Schedule
- Full-time, remote position
- Standard Monday–Friday schedule
- U.S.-based candidates only
Responsibilities
- Handle inbound and outbound calls to support members with intake, scheduling, and engagement
- Conduct audio/video assessments and intake questionnaires with members
- Perform outreach calls to encourage member participation and engagement
- Route inbound calls to the appropriate clinician or department
- Manage multiple systems simultaneously (EHR, call center platform, and patient app)
- Assist members in scheduling appointments with clinicians
- Provide exceptional customer service and personalized responses to members
- Collaborate with clinicians, team leads, and managers to ensure smooth operations
- Apply critical thinking to resolve member inquiries and achieve resolution
- Support clinical operations and administrative tasks as needed
Requirements
- 2+ years of healthcare or clinical experience required
- Prior call center or customer service agent experience preferred
- Strong communication, organizational, and time management skills
- Proficiency in Microsoft Office and comfort navigating multiple systems (EHR/EMR experience preferred)
- Ability to work independently while collaborating in a team environment
- Passion for delivering excellent customer service and supporting patient outcomes
- Must live in the United States
- Comfortable setting up and maintaining company-issued equipment (laptop, monitor, etc.)
Benefits
- Competitive pay
- Remote work flexibility
- Professional growth opportunities within a mission-driven organization
- Collaborative team culture focused on improving patient outcomes
Compensation
Pay is competitive and based on experience, skills, and location.
Equal Opportunity Employer
Cecelia Health does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, veteran status, or any other protected classification under federal, state, or local laws.
Important Notice
Cecelia Health will never request sensitive financial information during the hiring process, and all job offers will follow phone or video interviews. Current openings are listed only on our official careers page.
Happy Hunting,
~Two Chicks…