Help improve care for moms and babies while building your career with a fast-growing health tech startup.
About Pomelo Care
Pomelo Care is a mission-driven team of clinicians, engineers, and problem solvers focused on transforming maternal and newborn outcomes. Our technology-enabled care platform delivers evidence-based pregnancy and newborn care at scale—supporting patients through pregnancy, NICU stays, and the first postpartum year. We measure success by reductions in preterm births, NICU admissions, c-sections, and maternal mortality.
Schedule
- Remote role within the U.S.
- Monday–Friday, 1:00 PM – 9:00 PM ET (10 AM – 6 PM PT).
What You’ll Do
- Provide navigation support for patients, helping them find in-network providers and access social services (housing, transportation, WIC, SNAP).
- Monitor and respond to calls on the member support line.
- Complete eligibility checks, manage patient offboarding, and handle scheduling (prioritization, reminders, provider optimization).
- Manage referrals to health plan Case Management teams.
- Collaborate with Market Operations Lead to improve workflows and efficiency.
- Perform other assigned operational and administrative tasks.
What You Need
- 4+ years of healthcare administration experience, ideally in virtual care.
- Familiarity with SDOH (social determinants of health) platforms and referrals.
- Strong attention to detail and organizational skills.
- Ability to work cross-functionally with clinical teams.
- Patient-first mindset and passion for maternal and child health.
- Comfort with ambiguity and fast-moving environments.
Benefits
- Salary range: $45,000 – $50,000 annually (equity/cash mix options available).
- Competitive healthcare benefits.
- Generous equity compensation.
- Unlimited vacation.
- Membership in the First Round Network (mentorship, events, resources).
Make an impact from day one at a well-funded, mission-driven startup where your work directly improves the lives of mothers and babies.
Be part of a team that values diversity, speed, collaboration, and always putting the patient first.