Be the person who turns a frustrating healthcare moment into “okay… I feel taken care of now.” This role is all about thoughtful, high-empathy written support that keeps patients moving forward, not stuck waiting and guessing.
About Honeydew
Honeydew is a tech-forward dermatology platform helping people access science-backed skin treatments, from prescription to retail. Their mission is to ensure no one suffers from a treatable skin disease because they can’t access care.
Schedule
- Remote (U.S.)
- Honeydew serves patients daily from 9:00 AM–10:00 PM ET
- You can structure your workday, but must meet response-time expectations: within 4 hours on weekdays and within 6 hours on weekends
- During onboarding/training, expected availability 7 days/week to ramp to full-time (35+ hours/week)
What You’ll Do
- Craft clear, warm, professional patient messages via app chat (about 99% of interactions)
- Anticipate patient questions and turn complex care details into simple next steps
- Coordinate with pharmacies and labs by phone to resolve prescription issues, insurance hiccups, and delivery problems
- Communicate with dermatology providers as needed to keep care plans on track
- Maintain meticulous documentation and records (healthcare details matter)
- Bridge patients, providers, and insurance through strategic, multi-channel communication
- Monitor patient progress, troubleshoot obstacles, and celebrate wins throughout the journey
What You Need
- High school diploma or equivalent
- Excellent writing and speaking skills (clear, warm, professional)
- Typing speed of 40+ WPM
- Comfort using Gmail and Chrome (or similar)
- Reliable internet and a private workspace (HIPAA compliance required)
- Strong independent work habits, plus coachability and collaboration
- At least 2 of the following: customer service experience, healthcare/clinical support background, remote work experience
- U.S. work authorization (no visa sponsorship)
- Must reside in: AL, AZ, DC, FL, GA, ID, MD, MI, MO, NJ, NY, NC, OH, PA, TX, UT, VA, WA, WI
Benefits
- Fully remote flexibility
- $100 monthly tech stipend
- Free Honeydew membership
- Direct access to new dermatology treatments
- 20% off Honeydew products
- Bi-monthly get-togethers
- Peer-to-peer recognition through Motivosity
- Health insurance & HSA match (full-time)
- 401(k) with employer match (full-time)
- Unlimited time off (full-time)
- Hourly pay: $15/hour (or applicable state/local minimum wage, if higher)
They’re moving through a structured interview process, so if you’re interested, it’s smart to apply while the req is hot.
If you’re a strong writer who can stay calm, kind, and precise when people are stressed, this is your lane.
Happy Hunting,
~Two Chicks…