This is a part-time, people-forward role sitting between call center support and care coordination. You’ll help users get onboarded, answer platform questions, schedule sessions with practitioners, and coordinate referrals with outside providers, all while keeping documentation tight.
About Kooth
Kooth provides personalized digital mental health care for young people ages 13–25, built on an early-intervention model focused on access, resilience, and timely support. Their culture centers on being alongside users with flexibility, compassion, commitment, and safety.
Schedule
- Part time
- Remote (United States)
- Must be able to commit to the desired schedule: Wednesday, Friday, and Saturday, 1:45 PM to 10:15 PM PST
- Quiet work environment required for taking and making phone calls
What You’ll Do
- Use scripts for products and services and reference them during calls
- Handle inbound contact center calls and provide strong customer support for Kooth users
- Answer questions, support account creation, and help resolve concerns with helpful solutions
- Manage scheduling, cancellations, and appointment confirmations accurately
- Meet SLA targets for service, productivity, and quality
- Track daily issues and document remedial actions taken
- Coordinate care and referrals by communicating with users and external agencies and providers
- Build and maintain relationships with affiliate network providers and external organizations
- Contact insurance carriers to verify eligibility, benefits, and requirements
- Document communications with referral partners and users in standardized systems
- Handle practitioner referrals and service user outreach with clear, concise communication
- Understand practitioner schedules and book sessions based on availability
- Connect calls between users and a translation vendor to support coaching and telecoaching sessions
- Deliver a high degree of compassion and professionalism, taking ownership of assigned tasks
What You Need
- 6+ months of healthcare referrals or care coordination experience
- Inbound call center experience
- Strongly preferred: experience within a physician practice or large health system
- Preferred: bilingual English and Spanish
- Ability to commit to the stated evening schedule in PST
- Ability to work in a quiet, phone-ready environment
Benefits
- Pay range: $23 to $25 per hour (based on experience and alignment)
- Equal opportunity employer
- Reasonable accommodations available
- Other benefits like health coverage or PTO not listed in the posting (part-time role)
If you’re steady on the phones and you know how to move care through the system without dropping the ball, this is a strong fit.
Show up calm, document clean, and help young people get connected to support fast.
Happy Hunting,
~Two Chicks…