In this role, you will be responsible for providing inbound customer support in a call center environment. Duties include but are not limited to answering numerous inbound phone lines, email communication, outbound follow-up calls, and system documentation.
You will:
- Answer the phone professionally and expeditiously
- Respond to customer inquiries in a timely manner
- Research required information using available resources
- Transfer customer complaints accurately
- Identify and escalate priority issues
- Maintain excellent notes in appropriate systems
- Route calls to the appropriate resource
Essential Requirements:
- High school diploma or GED
- 1+ years of previous call center experience
- Experience in high-pressure and fast-paced environments required
- Ability to work remotely hardwired into local home internet
Desired Requirements:
- Associate’s or BA/BS degree
- Excellent and persuasive communication skills, both oral and written
- Powerful customer focus; effective listener
- Recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.