Lead, coach, and support a team of call center representatives while ensuring quality service and compliance in a fast-paced healthcare environment.
About BroadPath
BroadPath provides outsourcing solutions for healthcare organizations across the U.S., specializing in customer support, compliance, and performance-driven results. With a focus on remote work, innovation, and inclusion, BroadPath is known for creating flexible career opportunities while delivering top-tier service for clients and members.
Schedule
- Full-time, remote
- Managing local and/or remote call center teams
- Must be flexible to meet team and project needs
What You’ll Do
- Oversee daily, weekly, and monthly activities for team members
- Monitor call quality, service levels, and adherence to performance goals
- Provide coaching, feedback, and guidance to improve results
- Assist with escalated calls and real-time team chat support
- Collaborate with Workforce Management on schedules
- Ensure compliance with company policies and federal/state regulations
What You Need
- 1+ year recent experience as a call center supervisor (healthcare preferred)
- 1+ year healthcare industry experience
- Strong background in employee coaching and call center performance metrics
- Proficiency with Microsoft Windows, email, chat, and call center systems
- Excellent verbal and written communication skills
- High school diploma or equivalent
Benefits
- Competitive pay based on experience and market data
- Fully remote work environment
- Inclusive culture that values diversity and innovation
- Opportunities for growth in healthcare support leadership
This is a chance to lead a team where your guidance directly impacts patient and member experiences.
Take the next step toward a rewarding remote leadership role with BroadPath.
Happy Hunting,
~Two Chicks…