Job Description
Job ID#:
218997
Job Category:
Call Center/Customer Service
Position Type:
Associate – W2
Duration:
12 months
We have an outstanding Contract position for a Call Center Representative to join a leading Company located in the Houston, TX surrounding area.
Start date: July 20th
Pay Rate: $14/hr.
Training Dates: July 20 – July 31
Training Schedule:
- Monday – Friday
- 9:00 AM – 5:00 PM CST
Operating Hours
The call center operates 7 days per week.
Required Availability for this role:
- Monday – Friday: 12:00 PM – 10:00 PM EST
- Saturday – Sunday: 10:00 AM – 7:00 PM EST
We are seeking professional and customer-focused Remote Inbound Customer Service Representatives to support a leading wireless communications company. In this role, you will handle inbound customer service calls, provide accurate information, resolve customer inquiries, and deliver an exceptional customer experience.
This is a fully remote opportunity for individuals with strong communication skills, excellent listening abilities, and a passion for helping customers.
Job Responsibilities:
- Answer inbound customer service calls in a professional and courteous manner
- Follow all scripts, procedures, and client guidelines
- Provide customers with accurate information and solutions
- Offer additional resources and assistance as appropriate
- Document customer interactions accurately and thoroughly
- Escalate issues when necessary following established procedures
- Maintain daily communication with supervisors and team leads
- Protect confidential customer information and comply with all privacy and security requirements
- Meet quality, attendance, and performance expectations
Basic Hiring Criteria:
- Experience in handling customers with professionalism, diplomacy and consideration for the customer’s concerns
- Exceptional active listening skill
- Excellent verbal and written communication skills
- Willingness to ask questions, troubleshoot problems, and escalate issues when necessary
- Ability to conduct phone interviews in a professional manner that reflects emotional and cultural awareness
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
Job Requirements
Minimum Security Clearance:
No Clearance
Military connected talent encouraged to apply.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance