IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Join the Winning Team!
Join a Winning Team!
- This job pays $19.50 and is Remote (Must live in Rhode Island)
- Competitive medical benefits start on first day of employment
- 3 weeks of paid vacation
- 401K with employer match with instant vesting
- No Sales involved
The first week of training will be in person in West Greenwich, RI. The remaining weeks of training will be remote.
Responsibilities
- Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests and game information
- Connect with internal departments to resolve customers issue by conferencing or transferring calls as appropriate
- Accurately diagnose and troubleshoot terminal equipment issues and take appropriate action
- Demonstrate an ability to defuse situations and escalate issues appropriately
- Utilize knowledge base to provide accurate information and troubleshooting steps
- Ensure each retailer contact is detailed in CRM tool with suitable call reason, issue, and notes
- Demonstrate a strong dedication to providing continuously outstanding customer service
This position will be a work from home(remote) position. You will be required to have a high speed internet connection with a hard wired connection into your router. This service is paid by the employee. A safe and quiet place to work using company provided equipment is also required.
Qualifications
- High School diploma or equivalent
- 1 year of customer service experience within a call center or comparable industry preferred
- Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
- 24 hours per day x 365 day per year call center, weekends and holidays required
- All Shifts Available – 1st, 2nd – shift differential offered for 2nd shift
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $18.00 – $20.00. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.