Job Details
Description
Come work with our awesome team! We are seeking fun and energetic individuals with great customer service experience.
Rate: $13.20/hour in Production ($12/hour in Training)
Work Schedule: 32 hrs/week, 8 hour shifts, Monday – Friday 8:30 AM – 6:00 PM EST
Work-At-Home: Fully virtual position
Technology: You will need to have your own equipment. (See below specifications.)
Responsibilities:
Assist potential customers in understanding and purchasing products and/or services
Assist customers in resolving potential product or service related issues
Troubleshoot technical issues that are related to products and services
Identify root cause of inquiries by asking probing questions to determine the best solution
Use client-specific tools to research inquiries, document customer interactions, and issue resolutions
Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems
Maintain required product and service knowledge to deliver best in class service
When needed, serve as a knowledgeable, thoughtful sales consultant for customers
Qualifications:
Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Prior customer service/troubleshooting experience preferred
Technical Requirements / MUST have your own equipment:
Two screens, can be 2 monitors or 1 monitor and 1 laptop
Use of Windows 10 Pro OS desktop or laptop (No Macs or Chromebooks)
Hardwired internet connection directly to router- just WiFi is not accepted
High Speed Internet: Min. 25 Mbps Download/6 Mbps Upload
A working computer camera
Use of a USB headset with volume control