GeneDx (Nasdaq: WGS) is hiring a Billing Support Specialist II to join our growing team. This role manages client and patient billing inquiries, resolves payment issues, and ensures a seamless billing experience for patients and healthcare providers. If you have strong communication skills, billing knowledge, and a passion for helping people, this is a chance to make an impact in precision medicine.
Must be available Monday–Friday between 8:00am–8:00pm EST for an 8-hour shift.
About GeneDx
For over 20 years, GeneDx has been a leader in exome and genome testing, interpretation, and discovery. With the world’s largest rare disease data sets, our mission is to deliver actionable health insights that improve diagnosis, treatment, and drug discovery. We are science-minded, patient-focused, and dedicated to advancing healthcare with innovation and integrity.
Schedule
- Remote, U.S.-based
- Monday–Friday, 8:00am–8:00pm EST (8-hour shift within this window)
What You’ll Do
- Provide exceptional customer service to patients and healthcare providers via phone and email.
- Alternate weekly between inbound call management and handling emails, tickets, and outbound calls.
- Enter and maintain accurate patient information in billing systems.
- Review and process medical hold forms, faxes, and billing queues.
- Investigate and resolve billing discrepancies, including payments, refunds, and adjustments.
- Educate patients and providers on billing policies, payment options, and benefit investigations.
- Collaborate with internal finance and customer service teams to streamline billing operations.
- Handle inquiries involving prior authorizations and payor types (Commercial, Medicare, Medicaid, ACOs, Cash Pay).
- Identify opportunities for process improvements and contribute to billing enhancements.
What You Need
- High school diploma or equivalent (associate or bachelor’s degree preferred).
- 1–3 years of billing support, healthcare, insurance, or lab/clinical customer service experience.
- Knowledge of medical terminology and 3rd party payor policies.
- Strong customer service skills with excellent phone etiquette.
- Ability to manage high call/email volumes and multitask in a fast-paced setting.
- Experience with billing systems; Xifin, Careviso, and Salesforce a plus.
- Proficiency in Microsoft Office Suite.
- High attention to detail, strong problem-solving, and data entry accuracy.
- Bilingual skills a plus.
Compensation & Benefits
- Pay: $25–$31 per hour
- Paid Time Off (PTO)
- Health, dental, vision, and life insurance
- 401(k) retirement savings plan
- Employee discounts and voluntary benefits
- Collaborative, mission-driven remote work culture
Why Join GeneDx?
At GeneDx, you’ll join a movement to unlock the answers within the genome. Our culture thrives on curiosity, collaboration, and innovation. We empower our team with:
- Career growth opportunities
- Inclusive, diverse workplace culture
- A chance to make a real impact in patients’ lives
Happy Hunting,
~Two Chicks…