Deliver accurate billing support while providing exceptional service to patients and providers.
About GeneDx
GeneDx (Nasdaq: WGS) is a global leader in genomic testing, leveraging the world’s largest rare disease datasets to accelerate diagnosis, inform treatment, and advance drug discovery. With over 20 years of expertise in exome and genome testing, our mission is to make precision medicine the standard of care. We operate with values rooted in openness, accountability, simplicity, equity, and integrity, revolutionizing healthcare through science and compassion.
Schedule
- Full-time, remote (USA)
- Must be available Monday–Friday between 8:00am–8:00pm EST for an 8-hour shift
Responsibilities
- Provide excellent customer service to patients and providers via phone and email.
- Rotate weekly between inbound calls and email/ticket management, with flexibility to adapt to scheduling needs.
- Enter and maintain accurate patient and billing information in company systems.
- Review medical hold forms, faxes, and queues while ensuring timely follow-up.
- Investigate billing discrepancies, process payments/refunds/adjustments, and resolve disputes.
- Educate patients and clients on billing policies, prior authorizations, and payment options.
- Collaborate with finance and customer service teams to streamline billing processes.
- Navigate a variety of payor types including Medicare, Medicaid, ACOs, and commercial/private insurers.
- Maintain detailed records of interactions and escalate unresolved issues as needed.
- Contribute ideas for process improvements to enhance billing operations.
Requirements
- High school diploma or equivalent (associate or bachelor’s degree preferred).
- Proven billing or customer support experience (healthcare/laboratory setting preferred).
- Knowledge of medical terminology and 3rd-party payor policies (including prior authorization).
- Strong data entry skills with accuracy and attention to detail.
- Excellent written and verbal communication skills with strong phone etiquette.
- Ability to manage multiple tasks in a fast-paced, remote environment.
- High level of empathy, professionalism, and customer focus.
- Technical skills: Salesforce, Microsoft Office, billing software (Xifin/Careviso a plus).
Preferred Qualifications
- 1–3 years of healthcare, insurance, laboratory, or billing customer service experience.
- Bilingual fluency a plus.
Compensation
- Pay range: $25–$31 per hour (based on skills, experience, and location)
Benefits
- Paid Time Off (PTO)
- Health, dental, vision, and life insurance
- 401(k) with company match
- Employee discounts
- Voluntary benefits
- Growth and development opportunities
Why Join GeneDx?
- Work at the forefront of precision medicine with cutting-edge genomic science.
- Be part of a collaborative, inclusive team culture where every voice matters.
- Contribute to a mission that directly improves patient outcomes worldwide.
GeneDx is an Equal Opportunity Employer committed to diversity, equity, and inclusion in every aspect of our workplace.
Happy Hunting,
~Two Chicks…