Employer: Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with leading companies, such as Starbucks, Morgan Stanley, Facebook, Uber and other Fortune 500 companies, to deliver instant access to effective, high-quality mental health care for their employees and their families. Our innovative digital care platform and elite provider network offers life-changing mental health care to more than 1.5 million people today. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $275 million from leading investors, including Addition, Adams Street, Venrock, Greylock, Glynn Capital, Tenaya Capital, IVP, Meritech, and others.
RESPONSIBILITIES
- Work directly with providers to resolve billing, technical and administrative issues
- Submit invoices on behalf of providers when needed
- Troubleshoot issues related to client accounts and collaborate with client teams to complete steps necessary to use health plan benefits
- Collaborate with technical teams to identify bugs and improve the provider experience
- Take troubleshooting calls and zoom meetings as needed
QUALIFICATIONS
- 0-2 years experience in provider relations and/or customer service
- Experience in healthcare and/or medical billing a plus
- Experience with Zendesk, Salesforce, and/or JIRA a plus
- Excellent attention to detail
- Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation.
- Excellent communication skills-both verbal and written, with an emphasis on rapport building
- Passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies.
- Ability to innovate and creatively solve problems in a highly collaborative manner