Firstsource
Description
Processes daily enrollee invoices and premium reconciliation for members
Reconciles unallocated payments, monies, and premiums received from the individual subscriber or responsible party with the amount due for the healthcare program the member is enrolled in.
Resolves invoice discrepancies prior to monthly report run.
Performs month-end invoicing and accuracy audits.
Collaborates with enrollment team to resolve eligibility issues affecting premium billing.
Generates reports and billing data using the premium billing module to be sent to print and fulfillment vendor.
Reconciles eligibility data to ensure that the member data loaded in system matches the file (exception report).
Works PCP exception report – assigns member to PCP.
Works pharmacy exception report – validates eligibility updating system and website.
Works vision exception report – validates eligibility and updates system.
Works ID card exception report – validates member demographic information updating system accordingly and regenerates ID card as needed.
Complete member moves – reassigning member from one PCP to another.
Works monthly eligibility reconciliation (audit file/baseline vs. system) – updates eligibility data in system accordingly.
Confirms monthly reporting. Validates eligibility by updating system accordingly using premium file details.
Qualifications
- High School Diploma or G.E.D.
- 2 plus years’ experience in insurance health plans helpful
- Basic computer skills, including MS Word, Excel, Outlook
- Excellent communication (verbal and written) and customer service skills
- Detail-oriented; ability to organize and multi-task
- Ability to make decisions based on eligibility program design as appropriate
Primary Location : United States-Remote-Remote
Job : Associate
Organization : HPHS – Onshore Operations
Travel : No