Employer: UnitedHealth Group
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM
It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome. If that’s you, get with us because this role at UnitedHealth Group is all about special. You’ll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. It’s an important role and it will take all of your skills. Join us and discover the exceptional training, support and opportunities to grow that you’d expect from a Fortune 10 leader.
This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It’s a fast paced environment that requires focus and ability to multi – task throughout the day.
This position if full-time (40 hours / week) , Monday – Friday. Employees are required to work our normal business hours of 10:00am – 6:30pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.
We offer 6 to 7 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST Monday-Friday. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information
- Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
- Obtain agreement on potential balance payoff and / or payment terms within stated level of authority and guideline limits
- Prepare and submits reports to internal management on status of outstanding medical bills and proposed / planned payment settlement details
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of Customer Service experience OR 1+ years of experience in an office setting, call center setting, or phone support role
Preferred Qualifications:
- Collection’s experience
- Healthcare Industry experience
- Computer and Windows PC applications experience, including Microsoft Excel (data entry, sorting, creating / modifying spreadsheets) and Microsoft Word (data entry and documentation creation)
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Ability to learn new and complex computer system applications
- Listening skills to understand needs
- Problem solving skills – Not take the first response at face value
- Good Communication both written and verbal
- Attention to detail
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $15.00 to $25.19. The salary range for Connecticut / Nevada residents is $15.77 to $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.