Employer: UnitedHealth Group
Primary Responsibilities:
- Interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies
- Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function
- Educate customers regarding the availability of receiving invoices and remitting payments through online applications
- Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
- Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
- May also include quality assurance and audit of billing activities
- Moderate work experience within own function
- Some work is completed without established procedures
- Basic tasks are completed without review by others
- Strong adherence to time management
- Maintain working relationship with customers in territory
- Ability to multitask and adapt to a constantly changing environment
Required Qualifications:
- An education level of at least a High School Diploma / GED OR equivalent years of working experience
- Experience working with Microsoft Excel including the ability to create pivot tables, using or creating Macros and / or using VLOOKUP, analyzing data on spreadsheets and using formulas
- 1+ years of experience communicating with customers via phone or face to face
- Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Preferred Qualifications:
- Associate’s Degree (or higher) in Business or Accounting
- Experience navigating databases in Microsoft Access Database
- 1+ years of experience in a billing, accounts receivable or collections environment
Soft Skills:
- The ability to work in an agile environment
- Detail oriented
- Analytical/critical thinking