Employer: UnitedHealth Group
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Combine two of the fastest – growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making Healthcare data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.
As a Billing Representative, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills.
If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 6:00pm. It may be necessary, given the business need, to work occasional overtime and/or weekends or holidays. Have to be able to work pacific standard time zone.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Researches, obtains, and enters missing information/demographics for completion of accessions
- Demonstrates competency in eligibility, billing and receivable systems and associated applications
- Educates external customers on how to provide complete billing information and avoid additional contacts for information
- Informs customers of billing problem/issue findings and resolution as appropriate
- Makes outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information
- Answers inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquires or resolve issues
- Responds to account inquires through written correspondences
- Handles sensitive client and patient interactions
- Maintains timely, accurate documentation for all appropriate transactions
- Generates and/or distributes reports and documentation to internal or external client to obtain missing information
- Reports problems, errors, and denial trends to management including PHI breaches
- Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance
- Resolve calls while avoiding escalated complaints
- Demonstrate empathy and compassion to customers
- Triage and handle escalated situations.
- Adapt to changes in a fast-paced environment.
- Develop and maintain client relationships
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher) equivalent work experience
- 1+ years of customer service experience
- 1+ years of experience in healthcare billing, call center setting and phone support role
- Ability to use remote meeting/learning applications including instant messaging and video conferencing
- Demonstrated ability using computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs
- Ability to work any 8-hour shift between 7:00am – 6:00pm PST
Preferred Qualifications:
- Some College level classes / coursework (or higher)
- Previous work experience in a call center environment within the Healthcare/Insurance billing industry
- Previous work experience in a medical billing office
- Medical terminology acumen and experience
- Certified medical coder or involved with medical coding
- Billing or collections experience and understands multiple billing requirements across various payers and states
- Conducts data entry for completion of accessions using computer and Windows PC applications
- 1+ years of working experience with Microsoft Tools including Microsoft Word (creating memos, writing), Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports)
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Ability to resolve calls, avoiding escalated complaints
- Ability to exhibit empathy and be courteous to callers
- Ability to triage and handle escalated situations
- Ability to work in a fast-paced environment
- Ability to adapt to changes
- Ability to develop and maintain client relationships
- Ability to work independently and as part of a team
- Previous work experience in a fast-paced environment requiring strong multi-tasking skills
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 – $26.88. The salary range for Connecticut / Nevada residents is $16.83 – $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.