Billing – Phone Specialist

Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae’s genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.

Billing Phone Specialist

Office location: Remote

SCHEDULE: Mon – Fri, 8:30am – 5:00pm PST

This individual will be on the front-lines responding to a variety of clinician and patient billing related inquiries. The individual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.

What you’ll do:

Be well-versed in all Invitae processes and policies to respond clearly to high volume billing inquiries
Maintain appropriate response time in various communication platforms (Example: phone calls, chats, emails, portal inquiries, etc)
Identify issues and suggest potential improvements
Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
Maintain an assigned schedule, and be flexible with daily schedules when business needs change.
Effectively communicate, resolve, and document billing related inquiries
Participate in projects that extend beyond your day to day to stretch you to think outside the box
What you bring:

Exceptional attention to detail and organizational abilities
Outstanding customer service/phone communication skills and ability to complete a high volume of calls
Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond
Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
Preferred skills:

Bachelor’s degree
1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
Bilingual a plus
This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member.
USA National Pay Range
$21.25—$26.54 USD