Employer: Rockbot
As the newest member of the Finance Team at Rockbot, you will have the opportunity to provide high-level, white-glove billing and account support to our ever-growing customer base.
We are looking for someone who is a highly motivated self-starter and will contribute a solid background in providing high-level billing and account support in a fast-paced, ever-changing environment.
Our perfect team member is passionate about working closely with customers to offer solutions to their billing and account-level questions. You’re an expert in problem-solving, finding efficient ways to work through complex customer inquiries, and communicating with customers via written and verbal channels. You’re incredibly organized and have strong time management skills. It’s critical that you’re skilled in using technology and quickly learning new tools.
The Rockbot team is committed to creating uniquely qualified brand opportunities by changing the way content is experienced in businesses of every size and shape. We are technologists, music lovers, and content creators all focused on producing the most amazing customer experience possible – and we’re having a great time doing it! If this sounds compelling, let’s talk.
You will:
- Process incoming orders in both our internal database as well as our subscription management platform (Zuora).
- Process billing and account change requests.
- Answer incoming customer emails, calls, and chats regarding billing issues and account change requests.
- Generate customer invoices according to specific customer requests and deliver them electronically.
- Manage Accounts Receivable outreach to improve the collections process and reduce time to collect.
- Maintain a high level of professionalism and work to establish a positive rapport with every customer interaction.
- Stay updated on product knowledge and be informed of any changes in company policies.
You have:
- 2+ years experience in a technical or software-based billing-related support position (email, phone, chat or live).
- Experience with Zuora is preferred
- Extreme attention to detail and strong computational skills.
- Excellent written and verbal communication skills.
- Ability to collaborate in a team environment, as well as work as an independent contributor.
- Must be able to prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment.
- You are a self-motivated problem solver, with a can-do attitude.
- Experience with subscription-based billings is a plus.
- Experience with Zuora, Quickbooks Online, ZenDesk and G Suite is a plus