Employer: General Assembly
Who We Are
Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
Billing Coordinator
As the Billing Coordinator for the General Assembly, you will be responsible for the timely, accurate and compliant administration of our sister company, Hired’s billing process. You will work to ensure that invoices for our Hired partner are issued timely after the contract sign dates, and sent to appropriate stakeholders. You will serve as the liaison between our customers and our internal team to make sure bills are handled appropriately. You are system savvy and can navigate client portals and stay on top of PO requirements. You will develop strong relationships with the business and our customers while maintaining top-notch communication and involvement.
Responsibilities/skills:
- Creation of customers within our ERP system
- Issue accurate, timely invoices for our sister company Hired.
- Maintain and manage the billing module in our ERP system.
- Communicate with customers on billing related inquiries within our 48 hour SLA.
- Impressive attention to detail, all the time, every time.
- Take part in process improvement projects as required.
- Systems and digitally savvy, with the ability to quickly learn and adapt to new tools and software. Oracle experience preferred.
- Empathy, patience and the ability to help people with questions warm, professional, clear communicator in person and electronically.
- Regular and consistent communication with clients and Accounts Receivable team members to facilitate timely payment of outstanding balances.
- Engage in daily, weekly and/or monthly call with manager and team to go over any discrepancies, issues and or problem clients
EXPERIENCE AND EDUCATION
- Experience with ERP or CRM systems
- Experience working in a growth startup environment is strongly preferred.
- Experience working in diverse, multinational companies
- Minimum of 3 years working experience; college degree preferred.