Be the voice Spanish-speaking members can rely on when healthcare questions get stressful and time-sensitive. If you can handle high-volume calls in both English and Spanish and document everything clean, this role offers paid training and real growth potential.
About WellSense Health Plan
WellSense Health Plan is a nonprofit health insurance company serving members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded more than 25 years ago (originally Boston Medical Center HealthNet Plan), WellSense focuses on coverage and support that works for members no matter their circumstances.
Schedule
- Full time, Work from home
- Monday to Friday, 1st shift (no weekends), with shifts falling between 8:00 am and 6:00 pm EST
- Paid 12-week training period
- Compensation: $19.50/hr
- Must have a quiet, private, secure, distraction-free home workspace
- Must reside in one of these states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin
What You’ll Do
- Answer inbound calls on Spanish call lines while also supporting calls in English as needed
- Provide accurate plan information to members, prospective members, providers, and internal customers
- Own each interaction by using appropriate resources to interpret issues and resolve inquiries
- Handle a high volume of calls that vary in length and complexity
- Use strong conflict-resolution skills to manage challenging calls with professionalism and empathy
- Document call details accurately while meeting compliance requirements
- Collaborate with peers and cross-functional teams to resolve issues and support shared goals
- Meet or exceed goals tied to quality, productivity, customer satisfaction, and compliance
- Support additional duties as needed, including overtime during peak periods
What You Need
- High school diploma or equivalent (bachelor’s preferred)
- Bilingual in Spanish and English (calls handled in both languages)
- Prior customer-facing experience (demonstrated progression preferred)
- At least 3 consecutive years in a previous role
- Strong customer service skills with excellent verbal and written communication
- Strong organization skills and ability to multitask in a high-volume environment
- Ability to make sound business decisions using established standards and guidelines
- Working knowledge of Microsoft Office
- High-speed internet access and ability to work reliably from home
- Ability to complete a required 60–90 minute technical competency assessment on a laptop/desktop (not mobile)
- Strong professional references and ability to pass a background check (education + last 3 employers)
Benefits
- Medical, dental, vision, and pharmacy benefits
- Flexible Spending Accounts (FSA)
- 403(b) savings with match
- Paid time off
- Merit increases and reward/recognition programs
- Career progression program with potential promotion and pay increases within the first year (performance-based)
- Annual Commitment to Service bonus for Customer Care reps (program requirements apply)
- New hire buddy program and a dedicated Team Assist Line for real-time support
- Training and skills development through Ulysses Learning
- One-on-one coaching and mentoring
- Business Resource Groups (BRGs) and engagement activities
If you’re truly fluent in Spanish and you want a stable, weekday-only remote role with paid training, this is a solid move.
Just make sure you’re ready for that 60–90 minute assessment on a laptop or desktop.
Happy Hunting,
~Two Chicks…