Be the calm voice on the other end of the line when patients are anxious, confused, or just trying to get seen. You’ll keep multiple women’s health practices running smoothly by triaging calls, scheduling appointments, and protecting the patient experience from start to finish.
About Diana Health
Diana Health is a network of modern women’s health practices partnering with hospitals to reimagine maternity and women’s healthcare. They blend tech-enabled, wellness-focused care with a clinical system built for quality improvement and provider work-life balance. Their mission is to support women across life stages with care that feels better for patients and sustainable for providers.
Schedule
- Full-time, remote
- Must be available Monday–Friday between 9:00 AM–6:00 PM Eastern Time
- Supports multiple busy practices as overflow coverage
What You’ll Do
- Answer and triage inbound calls and app messages from current patients across multiple practices
- Serve as second-line support for new patient calls and coordinate intake needs
- Respond to voicemails and after-hours messages promptly and professionally
- Schedule appointments from inbound requests and manage “ticklers” and follow-up workflows
- Handle no-show and cancellation outreach to keep schedules accurate and full
- Assist with schedule reshuffles when providers are out and appointments need rebooking
- Communicate with external stakeholders (referrals, provider offices) and support referral requests
- Provide central communication intake and follow-up through multiple channels
- Pitch in on other operational tasks as needed to keep the patient experience smooth
What You Need
- 2+ years of medical receptionist experience or customer service experience and/or training
- Bilingual communication skills (role is listed as bilingual)
- Strong phone presence, clear written communication, and a patient-first mindset
- Ability to solve practical problems with empathy, creativity, and professionalism
- Comfortable juggling multiple tasks in a fast-paced environment
Benefits
- Competitive compensation
- Health, dental, and vision coverage (with HSA/FSA options)
- 401(k) with employer match
- Paid time off
- Paid parental leave
These roles move fast because the need is real. If you’re bilingual, organized, and thrive in patient-facing work, don’t sit on this one.
If you want work that actually matters, with a team that values empathy and ownership, Diana Health is worth your shot.
Happy Hunting,
~Two Chicks…