eaking customers who need help with specialized and complex account questions that cannot be completed online. In addition, Bilingual Customer Account Representatives correspond via email and online chat communications. And, that’s where you come in…saving the day with confidence and providing excellence in customer care!
The opportunities within this role include personalization of the customer’s journey from start to finish of each conversation, reservation assistance and assurance of accurate vacation details, and overall customer satisfaction. How does this sound to you? If your first thought was, “This is me! I know how to provide excellent customer service. I can do this!” We want to hear from you!
REQUIREMENTS OF THE POSITION…
- Bilingual Spanish/English verbal and written communication skills
- Prior customer service experience, 2 years preferred
- Ability to work from home with focus space and limited distractions
- Must have high-speed Internet service
- Problem-solving and the ability to exercise critical thinking
- Confidence to take the empowerment given and make/present decisions for customer solutions
- Willingness to pursue the goal of continual improvement, adapt in a changing environment, anticipate customer needs, and exceed customer expectations
- Outstanding communication skills
- Detail-oriented service
- Strong negotiation and organizational skills
- Ability to offer comparable alternatives
- Ability to navigate multiple systems including MS Office, internet, and internal programs
- Bachelor’s degree (preferred); high school diploma or G.E.D. equivalent (required)
- Important Note:
- Our schedules include evenings and Saturdays (with Sundays and one weekday off)
- More About Bluegreen Vacations Corporation…
- At Bluegreen Vacations, we know where our true value lies. It’s not only in our 70+ resorts spread across the U.S. and Caribbean, or even our 220,000+ owners and their guests. It is our associates–the people who work here and create remarkable vacation experiences for our owners and guests–who we value most. They are the ones that make it happen every day, at our resorts, administrative offices, and sales, marketing, and support locations. It’s why we value our associates and do everything we can to support their success and growth.
- Our collective success is reflected in the recognitions we’ve earned as one of Achievers “50 Most Engaged Workplaces in the U.S.” and one of Sun Sentinel’s 2019 “Top Workplaces in South Florida.”
- 2023 ICMI Global Contact Center Awards Runner-up for Medium sized contact center.