Job Description:
At Regions, the Contact Center Product and Servicing Specialist helps strengthen existing customer relationships by conducting needs-based conversations on a variety of financial products and services.
Primary Responsibilities
- Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services, including all loan and deposit products
- Fields inbound phone calls from Regions’ customers with a high potential to pursue further transactions
- Takes ownership of customer issues and works proactively with the customer for resolution
- Refers customers to an internal team of experts when complex financial goals and needs are recognized
- Works with either close supervision or under clearly defined procedures
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
- High School Diploma or GED
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required: