We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).
The ideal teammate would be…
A customer focused individual who responsible for assisting the team in coordinating the care of members enrolled in Medicare’s chronic care management program during each calendar month. This will primarily entail periodic telephonic outreach calls to members, caregivers, and other care team members as directed with documentation in the appropriate platform to ensure compliance. The Care Coordinator will collaborate with the supervising provider and staff to conduct outreach, assessment and service planning to coordinate care for the CCM patients.
The ideal teammate would be able to:
- Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
- Coordinating care for members of the program
- Data entry within operating dashboards, reporting and workflow platforms
- Ensure Data Quality and Accuracy
- Other administrative support
Would you describe yourself as someone who has:
- Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading and speaking) (required)
- A minimum of 2 years of experience working in a healthcare setting (required)
- The ability to work alternating weekends – 10H Sat/Sun with flex hours on the week days OR 9-6pm rotating on Sat/Sun (required)
- Knowledge and understanding of medical terminology (required)
- 2+ years working in a medical practice with front office experience and/or medical receptionist experience (required)
- Knowledge and understanding of chronic care management processes (required)
- A customer service mindset for both internal and external customers (required)
- Medical Assistant and or Medical Scribe Certification (required)
- A strong proficiency in computer software navigation; data entry and data cleansing
- A fundamental knowledge of Google Docs, Sheets, Slides or similar
- A demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
- Ability to perform duties as assigned or requested