Birmingham, AL, US
Contact Center
High School or equivalent
Full Time, Temporary
22.00
Experienced (Non-Manager)
Remote
Telecommunications Services
First Shift (Day)
Job details
Remote Bilingual English/Spanish Tax Software Support Representative (Work from Home)
Looking for a great job close to home? You don’t need to look far! Kelly® is hiring Remote Bilingual English/Spanish Tax Software Support Representatives for a global software company. This position lets you use your bilingual skills while working 100% remotely!
Why Apply?
- Seasonal, 5-month contract (with potential for temp-to-hire)
- Fully remote—work from home!
- Competitive pay: $22.00 per hour
- Start date: November 11th, 2024
Job Responsibilities:
- Provide technical support for tax/accounting software.
- Assist customers via phone or email, troubleshooting and resolving issues.
- Log results in the ticketing system and escalate when needed.
- Work with team members to deliver excellent customer service.
Qualifications:
- HS completed
- 6+ months experience in Help Desk, Call Center, or Customer Support.
- Comfortable with phone-based customer interactions.
- Computer literate (PC, Microsoft Office).
- Bilingual: Fluent in English and Spanish.
- Familiarity with CCH Pro System fx and CCH Axcess Tax is a plus.
- Background checks required, including employment, Professional reference and academic verification.
Schedule & Training:
- Paid training from 9:00 AM to 6:00 PM ET for 3-4 weeks.
- After training, shifts may fall between 10:00 AM and 7:00 PM ET, with occasional weekends.
- Flexibility for evening and weekend shifts during peak seasons.
Equipment Requirements:
- Windows 10 PC (version 1809 or newer)
- High-speed internet (50-100 Mbps download, 10-20 Mbps upload)
- Cell phone (Needed for dual authentication when logging in)
- Headset (Wired preferred; wireless is fine but must stay charged)
- Must be a wired connection, Ethernet cables (Cat 6a, Cat 7, or Cat 8)
- Storage: At least 1 GB of free space
- Processor: Intel Core i3 or better
- RAM: Minimum 8 GB (16 GB preferred
- Compatibility: Chromebooks and MacBooks are not compatible with the required software.
Apply today and take the next step in your career while working from the comfort of home!
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