Job Title: Bilingual Customer Service Representative (CSR) – Remote – Houston, Texas
Location : Remote
Job Type : Full-Time
Job Description :
We are seeking a dedicated and motivated Bilingual Customer Service Representative (CSR) to join our client’s team. In this remote role, you will provide exceptional customer support to clients in both English/Spanish. You will handle customer inquiries, troubleshoot issues, and provide solutions in a professional and efficient manner.
Responsibilities :
- Respond to customer inquiries via phone, email, or chat in both English and Spanish
- Troubleshoot and resolve customer issues in a timely and effective manner.
- Provide product information, account assistance, and support for customers.
- Maintain a high level of customer satisfaction and rapport.
- Follow company policies and procedures for all customer interactions.
- Document customer interactions and solutions in the CRM system.
Benefits :
- Competitive hourly pay.
- Work-from-home flexibility.
- Health, dental, and vision benefits.
Pay Details: $20.00 to $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance