Help transform the healthcare economy while providing exceptional service to members across the U.S.
About Garner Health
Garner Health is on a mission to fix a broken healthcare system. We’ve developed a revolutionary way to evaluate doctor performance and a unique incentive model that lowers costs while improving quality of care. Our rapid growth—more than doubling revenue annually for the last five years—has made us the fastest-growing company in our space. Garner’s award-winning culture (USA Today Top Workplaces 2025) is built on teamwork, trust, autonomy, exceptional results, and individual growth.
Schedule
- Monday through Friday, 10:00 AM to 7:00 PM Pacific Time
- Fully remote (U.S.-based)
- Full-time role with consistent schedule
Responsibilities
- Provide outstanding support to members via phone, chat, and email
- Educate members on healthcare benefits, including how to maximize their Garner benefit
- Guide members to the highest-quality care at the lowest cost
- Handle sensitive and complex conversations with professionalism and empathy
- Deescalate challenging interactions
- Collaborate with other departments to address cross-functional issues
- Escalate member feedback to internal teams
- Stay current with evolving procedures and policies
- Protect member privacy in compliance with HIPAA and data security protocols
Requirements
- Minimum 2 years of call center or customer service experience
- Fluent in English and Spanish (verbal and written)
- Healthcare experience preferred
- Strong verbal and written communication skills
- Exceptional attention to detail
- Proactive, curious problem-solver
- Open to feedback and continuous improvement
- Proficient with customer service platforms (e.g., Zendesk)
- Able to adapt in a fast-paced, evolving startup environment
- Passion for Garner’s mission
Compensation & Benefits
- Base pay: $22/hour
- Additional $0.50/hour for bilingual (English/Spanish) skills
- Equity incentive eligibility
- Competitive benefits package
Application Process
- Apply online
- Intro Call (15 minutes)
- Role-Based Case Study (45 minutes)
- Culture Interview (30 minutes)
- Job Offer
Happy Hunting,
~Two Chicks…