- Effectively educate the customer on how to resolve their issue through self-service options and payment options, where applicable.
- Professionally and respectfully provide exceptional customer service during every phone call.
- Ensure the information we depend on to contact and collect from these consumers is accurately maintained.
- Support additional customer service requests (ie: customer call backs, email follow ups, etc.).
Outcomes & Activities:
- Handle Incoming Phone Calls: You will spend up to most of your time on the phone effectively and efficiently handling consumer phone calls assisting with one-time and recurring phone payments.
- Provide exceptional Customer Service: You will leverage the Customer Service Call Quality model to understand how to handle each call in a manner that is respectful and helpful while providing consumers with accurate account information.
- Requirements:
- High school diploma or GED.
- Proficiency in spoken and written Spanish
- High speed internet connection with a minimum of 15mbph download speed
- Preferred:
- Previous customer service experience in a call center environment.
- Experience in the finance or automotive industry.
- Experience in any position where you had to demonstrate excellent communication skills.