Bilingual Customer Retention Agent

We are Aaron’s – an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose. Bilingual (English/Spanish) Preferred

Customer Retention Agent (Virtual)
The hourly range for this role is 15.00 to 15.50 per hour*

Overview:
As a Customer Retention Agent, you will play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service, managing both outbound and inbound calls, and assisting customers with resolving their lease agreements. Your ability to build strong relationships, communicate effectively, and manage multiple responsibilities will be essential to your success in this role.

Total Rewards:
Our comprehensive benefits package** includes:

Medical, Dental, Vision
Employee Retirement Plan, 401(k)

Life Insurance
Paid Time Off (vacation, sick days, holidays)
Ongoing Training and Development

Tuition Reimbursement
Employee Assistance Program
Wellness Programs (physical and financial)

Discounts and Associate Purchase Plan

The Details:

What You Need:

High school diploma or GED
2+ years of phone experience in a customer service or call center environment (preferred)
Collections experience (first or third party) helpful but not required

Proficiency in MS Word, Excel, and Outlook
Strong interpersonal and communication skills, both verbal and written
Ability to work independently in a remote setting

What You’ll Do:

Contact assigned customers about expired lease agreements to secure payment or arrange product returns
Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements

Build effective working relationships to reduce charge-offs and bad debt
Practice active listening to understand customer needs while aligning with company objectives
Perform other duties as assigned by management

Additional Requirements:

Ability to manage time and resources to handle daily multi-tasking demands
Strong attention to detail and proactive problem-solving skills

Commitment to providing excellent customer service
Initiative, a strong work ethic, and the ability to adapt to new challenges

*This is a non-exempt role, paid an hourly wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

**Benefits vary based on full- and part-time employment status.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected]. Aaron’s is an Equal Opportunity Employer.

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: