Digitech is hiring a bilingual (English/Spanish) Call Center Representative to handle high-volume patient calls in a fully remote environment. This full-time role requires empathy, professionalism, and the ability to stay composed under pressure while delivering outstanding service to patients and clients.
About Digitech
Since 1984, Digitech has been a trusted provider of billing and technology services for the EMS transport industry. Its proprietary cloud-based billing and business intelligence platform streamlines the revenue lifecycle, maximizing collections while ensuring compliance. Digitech is part of the Sarnova family of companies, which also includes Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products.
Schedule
- Full-time, remote position
- Must be able to work Saturdays
- Heavy call volume environment with performance-based goals
What You’ll Do
- Answer inbound patient calls and address questions with professionalism and empathy
- Handle heavy phone volume while maintaining accuracy and composure
- Forward calls to alternate billing departments as needed
- Research and resolve patient concerns while adhering to HIPAA and client rules
- Follow up on requests via calls, emails, or faxes to ensure resolution
What You Need
- Bilingual (English/Spanish) required
- Strong computer skills; proficiency with MS Outlook, Word, and Excel
- Minimum typing speed: 40 WPM
- Some insurance billing knowledge preferred (full training provided)
- Ability to multi-task, prioritize, and manage high call volumes under tight deadlines
- Excellent problem-solving, listening, and communication skills
- Dependable, punctual, and detail-oriented with strong follow-through
- Professional demeanor and ability to handle sensitive situations calmly
Benefits
- Competitive salary (commensurate with experience)
- Comprehensive benefits package including medical, dental, vision, and 401(k) plan
- Inclusive workplace culture that values diversity and authenticity
- Opportunity to contribute to Sarnova’s mission of supporting those who save and improve lives
Bring your bilingual skills and customer care expertise to Digitech’s patient-focused call center team.
Answer with empathy. Grow with Digitech.
Happy Hunting,
~Two Chicks…