Randstad
$17.49 – $17.50 per hour
temp to perm
high school
shift: First
work hours: 7 AM – 11 PM
category office and administrative support occupations
reference AB_4083719
Job details
Randstad is hiring Spanish speaking Call Center Professionals with a dedication to service, that thrive in a dynamic, fast-paced environment and have a passion for providing outstanding service for the customers they connect with. We are seeking skilled and knowledgeable individuals who are comfortable interacting and providing support to health plan members and providers.
Shift: Call Center is open 7 days per week, Hours range between 7:00AM to 11:00PM Central Time (8 hour shift). 100% Remote/Work from Home but MUST have open availability to work Central Time Zone. Apply now!!
Responsibilities
- High volume Call Center Customer Service in Spanish language
- Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims
- Analyze problems and provide correct information and solutions
- Communicate monthly messages to providers on a specific needs basis
- Deal tactfully and empathetically with customers
- Establish and maintain effective working relationships with physician office staff
- Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage
- Multi-task and pay close attention to detail
What you’ll have:
- High School Diploma
- Call Center experience (MUST have a minimum of 2 years of recent experience)
- MUST be able to read, speak and write Spanish fluently
- Health/Medical Insurance experience (preferred)
- Professional verbal and written communication skills
- Positive personality and high energy that comes through clearly over the phone
The essential functions of this role include:
- working weekends
Skills
- Active Listening
- Telephone Etiquette
- Call Center
- Basic Software Skills
- Typing Skills
- Call Center Support
- Center for Addiction Nutrition (CAN)
- Adapting to Change
- Basic Computer Skills
- Follow-up
- Spanish (10 years of experience is required)
- Insurance Claim Processing
Qualifications
- Years of experience: 2 years
- Experience level: Experienced