Job Description:
Responsible for overseeing either the administration of employee payroll processing or the administration of employee benefits and absence management, ensuring accurate and timely completion of these functions.
Education Qualifications:
Educational Requirements:
- Associates Degree
Key Responsibilities:
- Manage the daily operations of responding to escalated inquiries and performing related processing
- Oversee the bi-weekly completion of employee and physician payroll
- Develop and monitor metrics to ensure continual improvement of service
- Collaborate with subject matter experts within HR and other areas of the organization to incorporate new programs and initiatives
- Establish Service Level Agreements (SLAs) to set expectations for staff
Required Qualifications:
- Minimum of 3 years of applicable experience in a customer service, human resources, or call center environment
- Strong knowledge of either employee payroll processing or administration of employee benefits and absence management
- Excellent communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with strong analytical and problem-solving abilities
- Proficient in HRIS systems and other relevant software, specifically Workday
Licensure/Certification Qualifications:
FTE:
1
Possible Remote/Hybrid Option:Remote
Shift Rotation:
Day Rotation (United States of America)
Shift Start Time:
Shift End Time:
Weekends:
Holidays:
No
Call Obligation:
No