One in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.
Join us in reimagining healthcare from the ground up. We’re making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member’s pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we’re helping to reduce pain, surgeries, and opioid use.
Work From Anywhere
Hinge Health employees have the flexibility to work remotely in hubs across the United States.
About the Role
As a Technical Support Rep, your focus will be to help new participants get started and current ones get quick, efficient support — developing strong, positive relationships with Hinge Health. You must be an excellent communicator, hard-working, organized, possess a willingness to learn, and be comfortable handling multiple projects simultaneously. A participant’s needs are constantly top-of-mind for you.
The role would be ideal for an applicant seeking an entry-level role. We’re a start-up, which means things here evolve at a rapid pace, so you should be comfortable dealing with ambiguity. But this also means you’ll have the opportunity to grow in your role, as the company grows too. We’re firm believers in letting you own your role and strongly encourage continuous learning.
WHAT YOU’LL ACCOMPLISH
- Assess participants’ support needs & provide solutions.
- Develop extensive knowledge of our product, including common technical challenges and troubleshooting techniques.
- Provide best in industry support, fielding inquiries and addressing them in a timely and professional manner through various software tools.
- Ensure prompt and clear communication for participants while conveying warmth and empathy.
WHAT WE’RE LOOKING FOR
- Tech support experience (minimum two years).Excellent participant facing communication and writing skills.
- Confidence managing multiple processes and workflows simultaneously.
- Flexibility with your schedule. Your work hours will be based on business needs and may include nights and weekends.
- Able to effectively work in a Remote environment and be depended on for excellent punctuality and communication.
WHAT YOU’LL LOVE ABOUT US
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
- Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
- Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.
BONUS POINTS
- Healthcare background, and/or previous healthcare experience, especially startup healthcare experience.
- Experience with customer support tools (e.g. RingCentral, ZenDesk, Freshdesk) and/or Google Analytics.
- Bilingual (Spanish, French)
$33,400 – $55,400 a year
The range for this position is between $16.06 – $26.63, per hour, plus equity, and benefits. Please note that the hourly range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
About Hinge Health:
LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.
Since our founding in 2014, we’ve raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.