If you are located within a commutable distance of Cleveland, OH, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
This position is full-time (40 hours/week), Monday – Friday. Employees are required to have flexibility to work any shift schedules during our normal business hours of 8:00 am – 5:00 pm EST.
We offer 4 weeks of on-the-job training and the hours of the training will be 8:00 am – 5:00 pm.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
- Identify and resolve operational problems using defined processes, expertise and judgment
- Investigate claim and/or customer service issues as identified and communicate resolution to customers
- Provide feedback to team members regarding improvement opportunities
- Develops and maintains strong working relationships with multiple external partners associated with the care and well-being of children
- Conduct children health assessment that includes bio-psychosocial, functional, and behavioral health needs
- Utilize interviewing techniques and active listening to collect and retain information and incorporating responses as they are presented to complete assessment
- Identify urgent children/families’ situations and escalate to next level when necessary
- Work collaboratively with the interdisciplinary care team to ensure an integrated team approach
- Identify relevant community resources available based on children/family’s needs
- Refer children/families to appropriate programs and services
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 3+ years of customer service experience with analyzing and solving customer problems
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to commute within Ashtabula, Carroll, Columbiana, Coshocton, Geauga, Harrison, Holmes, Jefferson, Lake, Mahoning, Portage, Stark, Summit, Trumbull, Tuscarawas, Wayne counties of OH
- Ability to work any 8-hour shift between the hours of 8:00 AM – 5:00 PM EST from Moday – Friday
Preferred Qualifications:
- 1+ years of experience in working with children in custody, adoptive children and / OR the pediatric population
Telecommuting Requirements:
- Reside within a commutable distance of Cleveland, OH
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Ability to multi – task including ability to understand multiple products and multiple levels of benefits within each product
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.