If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first–doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Responsibilities:
- Maintain customer relationships; proactively educate employers with helpful information regarding bank processes, procedures, and products.
- Provide exceptional customer service through reactive and proactive servicing via telephone, email, and chat.
- Provide first contact resolution and build lasting employer relationships.
- Must handle multiple priorities with a strong attention to detail.
- Product knowledge expert on multiple product lines including Health Savings Accounts, Health Reimbursement Accounts, Flexible Spending Accounts (Health and Dependent), Commuter Benefits, etc.
- Document all employer interactions to ensure all employer and company goals are met.
- Identify the best products and processes to meet needs of employers.
- Effectively communicate internally and externally, in a professional manner, while setting accurate expectations for issue resolution.
- Identify opportunities for process improvements & provide feedback to leadership.
- Regular, consistent, and punctual attendance.
- Navigate through multiple software applications to manage employer account information.
- Responsible for hitting and achieving team objectives and goals.
- Deliver educational presentations to employers.
- Ensure all interactions tasks are completed according to team objectives and goals.
- Drive to expand personal and professional growth.
- Other duties and responsibilities as assigned by leadership.
REQUIREMENTS:
Education:
- High School / GED required
Experience:
- Minimum of 1 year of direct customer service experience with agents and employers (in-person customer facing work experience or call center experience)
- 1 year of HSA Bank experience preferred
Licenses / Certifications:
- NA
Job Skills / Knowledge:
- 1 year of experience minimum servicing partners or large employers is preferred
- Strong customer service skills
- Strong interpersonal skills
- Strong troubleshooting and decision making skills
- Excellent verbal and written communication skills
- Prior experience with customer service telephone queue environment is preferred
- Proficient in Microsoft Office Suite
- Possesses the ability to maintain the strictest confidentiality of company and customer information
- Ability to effectively multi-task
- Strong organizational skills with attention to detail
- Ability to work with a diverse work force and customer base
- Demonstrates flexibility and adaptability
- Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change
- Strong commitment to achieving personal growth and success
Physical Demands & Working Conditions:
- Typical office environment and working conditions
- Ability to work any shift between 7:00 AM and 7:00 PM CST
- Must remain at workstation for long periods of time
- Heavy keyboard/mouse usage required (repetitive movements)
- Headset usage required for long periods of time
The estimated salary range for this position is $35,000.00 USD to $43,000.00 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.