Employer: OEConnection
Position Summary
The Associate Customer Support Representative provides application and data collection phone support to OEC Clients. They complete administrative and system requirements related to client support, engagement, logging calls and updating customer database information.
Shift for this position will be10am-7pm ET.
Position Duties
- Handles 30-35 inbound customer calls daily and provides technical assistance regarding OEC products
- Responds to customer inquiries via phone, email and/or chat support
- Researches and resolves simple client issues; assures that the customer has received an appropriate response and that each issue is closed accordingly
- Utilizes Microsoft Dynamics CRM to enter information for client cases and problem resolution
- Follows through with customer support issues that require escalated support by seamlessly transitioning open issues to publishing analysts for additional resolution procedures
- Maintains accurate data collection recordkeeping and follows processes for enrolling/delisting dealers
- Enrolls customers into data collection programs with OEC or third party vendors based on information received from the dealer’s DMS.
- Updates and maintains client database information.
Education
- Requires a high school diploma, GED (General Educational Development), or equivalent.
Experience
In addition to the education outlined above, at least 1 year previous experience working in customer support and support at a small or medium-sized organization is highly preferred.
- Ability to understand products and explain functionality; along with problem resolution skills.
- Requires a self-motivated, team-player with excellent communication, interpersonal skills, and ability to build relationships both inside and outside the company.
- Demonstrated strong customer service skills, general PC skills in a Windows environment, and phone training experience preferred.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
Other details
- Job Family: Customer Support
- Pay Type: Hourly
- Travel Required: No
- Travel %: 0