Employer: Demandbase
Introduction to Demandbase:
Demandbase is the Smarter GTM company for B2B brands. We help marketing and sales teams overcome the disruptive data and technology fragmentation that inhibits insight and forces them to spam their prospects. We do this by injecting Account Intelligence into every step of the buyer journey, wherever our clients interact with customers, and by helping them orchestrate every action across systems and channels – through advertising, account-based experience, and sales motions. The result? You spot opportunities earlier, engage with them more intelligently, and close deals faster.
As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, New York, Seattle, and teams in the UK and India, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area.
We’re committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we’re increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!
About the Role:
We’re looking for a Collections Analyst to join our growing team. You will play a key role in decreasing DSO, streamlining daily processes and customer satisfaction while supporting internal and cross functional teams to grow the business.
What you’ll be doing:
- Work alongside current Collections Analyst to establish relationships with internal teams, cross functional teams, customers, key agencies and advertisers
- Responsible for researching, analyzing root cause, and resolving past due collections in a timely manner through daily communication with customers
- Assist in reducing the DSO and minimizing bad debt while focusing on building revenue.
- Coordinate with team members to resolve all collections issues and manage large amounts of data by having a good working knowledge of billing and collections processes, including the monthly close
- Responsible for daily cash application and resolving payment discrepancies with customers
- Work closely with Sr. GL Accountant to resolve any open items for month end cash reconciliation
- Work closely with Customer Account managers to resolve payment issues to ensure a continued strong customer relationship
- Assist Collection Analyst to identify and recommend enhancements to collection processes to ensure a continued strong relationship with the customer
- Assist on achieving clearly defined KPI’s by managing reporting on cash collection trends and anticipated risks
- Build relationships with key business partners including Sales, SalesOps, AdOps and Engineering to assist with transparency and drive operational excellence in QTC support.
- Assist with data validation post implementation of a new billing system and assist with process documentation
What we’re looking for:
- 1-3 years of experience in Accounts Receivable and/or Collections experience
- Microsoft Office experience required
- Working knowledge of Excel preferred (Pivot Tables and VLOOKUP)
- Strong interpersonal skills; ability to utilize independent judgment
- Should be comfortable using and researching with multiple computer systems.
- Ability to prioritize and meet deadlines as new tasks are assigned and changes to other tasks occur.
- Must possess a high level of professionalism and flexibility in the performance of duties.
Benefits:
Our benefits include options for up to 100% paid Medical, Dental, and Vision premiums for you and your entire family, $1,000 personal development stipend, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, Headspace, Ginger, and 13 paid holidays and 2 additional weeks where all Demandbase employees take off (week of July 4th and Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things.