Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.
Why We’re Worth the Application:
- We continue to grow year over year.
- Recognized as a leader in driving important diversity, equity, and inclusion (DE&I) efforts.
- Achieved a 100% score two years in a row on the Human Rights Campaign’s Corporate Equality Index recognizing us as a best place to work for LGBTQ+ equality.
- Named to Parity.org’s list of the best companies for women to advance for 3 years in a row (2020, 2021 and 2022).
- Continue to prioritize the employee experience and achieved a 90% overall engagement score on our employee survey in May 2022.
- Publish an annual DE&I report to share our progress on how we’re building an equitable workplace.
What You’ll Be Doing:
What You’ll Be Doing:
The Associate, Client Services, is responsible for processing medical treatment requests in accordance with departmental policies, regulatory requirements, and client contractual agreements. Along with providing exceptional customer service, this role is required to meet performance metrics to ensure service level agreements are met. This role serves as a departmental liaison for the utilization management department by researching and preparing responses to internal and external clients. A Subject Matter Expert (SME) in their assigned discipline and knowledgeable in all workflow processes of the intake services department. Assists with special projects including training of staff, updating training materials, and auditing cases. Identifies opportunities for workflow process improvement. Handles escalated calls to resolve without further escalation.
The Experience We Prefer:
• A high school diploma or GED
• 2 or more years of relevant experience in a healthcare setting, preferably in a call center, or prior authorization environment
• Strong attention to detail
• Ability to balance workload and prioritize assignments
• Strong written and verbal communication skills
• Ability to support management team with employee training and development
• Ability to identify problems and recommend solutions
• Self-motivated, organized and effectively manages time
• Graduate of an accredited pharmacy technician program
• Bilingual in Spanish
• Experience in training or project management
• Skilled using PowerPoint, SharePoint, Excel and other Microsoft Programs
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Compensation Range: The minimum salary for this position is $-, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.