Employer: Benefitfocus
About Benefitfocus:
Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.
Job Description:
Join our growing Benefitfocus Team! Benefitfocus is seeking professional and motivated individuals to support our customers during our Open Enrollment season. As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and help navigate our customers through their benefits enrollment. In this temporary position, you will: Join an awesome, one-of-a kind team. We will place you on a “Surge Team†to connect with a group of your peers and a Benefitfocus mentor, receive structured 4-6 week training through Benefitfocus University, and gain experience using Salesforce, JIRA (our issue management system), Microsoft Office Suite, and other software programs.
This position is a work from home role for the entire assignment. As such, the following home office and technical specifications are mandatory: Private work environment for the discussion of confidential information, Quiet environment suitable for professional uninterrupted work free from home environment distractions such as pets, family members, etc. and High-speed internet via direct connection to support internet phone and system connectivity (wireless or satellite connections are not allowed)
Responsibilities:
- Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate our software, and helping to resolve any enrollment-related issues
- Accurately document each customer interaction in Salesforce
- Provide an accurate timeframe for issue resolution if not able to resolve initially
- Embody our Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate
- Other duties as assigned
Experience and Skills:
- A B.A. or B.S. graduate with a passion for helping others
- An excellent communicator (especially over the phone!) who can work well with others to resolve issues
- Able to quickly learn new technology (with training, of course)
- Able to juggle a high volume of calls and multiple projects at a time
- A team player who contributes by accomplishing results as needed
- Motivated to grow your career at one of the most innovative, visionary software companies