Employer: Prenda
Description
Prenda is hiring immediately for a Customer Advocate (contractor)! The candidate is a self-starter with meticulous attention to detail, superior communication skills, and a desire to help others achieve their goals. They would also need to be available to work during the day and can work effectively in a remote environment.
Our company is obsessed with the mission of empowering learners, we live our core values and we embrace servant leadership.
Requirements:
- Embody Prenda’s core values in every interaction
- Ability to independently follow step-by-step process instructions with accuracy
- Willingness to ask questions in circumstances that are unclear and/or require additional information to efficiently execute processes
- Ability to use technology and online tools to process and interpret customer information
- Utilize clear, friendly, and encouraging communication (written and verbal) to provide customers with prompt, compassionate, and accurate information
- Willingness to work through potentially complicated and emotionally charged situations with deep empathy and a solution-focused outlook
- Perform critical manual operations with high accuracy and attention to detail
- Approach learning from customer’ experiences through survey results, conversations, and action with openness and a commitment to improvement
- Ability to use decision making skills to appropriately prioritize customer inquiries/needs, as well as when to refer support requests to other teams
- Provide support through email, phone, SMS or Zoom as needed and understand when each platform is warranted
- Participate in regular meetings (as needed)
- Collaborate with other Prenda staff to ensure the highest quality customer experience
Desired Experience
- At least one year of experience working in a role where you supported and responded to others’ requests
- Strong analytical skills with a demonstrated ability to turn data into decisions
- Able to approach difficult customer conversations with grace and professionalism
- Mastery of communication via email and phone
- Operates with a high level of empathy and integrity
- Self-starter, resourceful and solutions-oriented
- Capacity to adapt to shifting priorities and to remain flexible with ever-changing processes
- Enjoy being on Zoom, talking to customers, asking meaningful questions, listening to customer concerns, and identifying opportunities to strengthen relationships.
- Any combination of education and/or experience from which comparable skills, knowledge, and abilities have been achieved
- Demonstrated excellent interpersonal communication skills
- Evidence of connection to Prenda’s Background, Mission, and Core Values
Benefits
- 20-30 hours a week
- $20/hour