Pearl Interactive Network is seeking to hire Remote Appointment Scheduling CSRs – Remote.
The Appointment Scheduling CSR is responsible for answering inquiries received through both telephone and email communication channels assisting in the coordination of care for Veterans and assisting in scheduling medical and dental appointments. This job will require Veteran and Provider outreach and a referral will be used as the source to schedule and various systems will be utilized. Seeking professional and reliable candidates with excellent customer service skills, the ability to navigate multiple systems, and compassion towards others.
Why choose Pearl Interactive Network?
Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.
Pearl offers a Competitive Compensation and Benefits package to include:
Rate: $16.20 per hour + $4.41 toward Health & Wellness
Medical, Dental, Vision, and Life Insurance
Paid time off, Paid holidays
401K eligibility
Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
Operating Hours: 8 am – 8 pm EST, Monday – Saturday
Work from Home Requirements:
Wired broadband speeds of 40Mbps/5Mbps or greater. No connections based upon satellite or cellular technology permitted. Test your network atspeed.cloudflare.com to verify before you apply.
A private and secure workspace within your home, away from noise and distractions.
Computer and audio headset will be provided.
Please note the bandwidth requirements are minimum for remote work-from-home agents, to support agent project workflow. For shared home access, additional bandwidth is needed where multiple family members are sharing household bandwidth with Streaming video/Remote learning, etc.
Job Duties:
Contact assigned list of Veterans to determine their medical appointment scheduling preference (Provider and availability)
Contact In-Network providers to schedule appointments within Veteran Preference and contracted time frames
Track all booked and arrived appointments for patients generated through outreach efforts.
Ensure patient confidentiality with the handling of all patient health information and records.
Communicate all issues with the manager
Inbound/Outbound patient phone calls
Respond to or refer incoming calls in a prompt, pleasant, and professional manner
Remain in the call queue at all times unless permission to leave is granted.
Confirm address spelling and verification of addresses using the appropriate software.
Administer schedule additions, changes, or inquiries in the appropriate database within the required time frames.
Process scheduling requests in a timely fashion.
Work effectively in a structured, production environment.
Adhere to daily schedules and assignments.
Work with the management team to identify and forward potential Quality of Care complaints.
Maintain strict member and company confidentiality.
Perform other related duties as assigned.
Job Requirements:
High school diploma, GED, or equivalent education required
Must have at least 1 year of inbound/outbound call experience in a call center environment
Minimum of 1 year experience in a medical or health insurance environment, including claims processing and claims customer service in a hospital or medical/dental provider office, etc.
Ability to type 35 WPM and 2+ years of computer experience
Bilingual with Spanish preferred
Knowledge of medical terminology (provider specialties, ICD/CPT codes, etc.)
Proficient in Microsoft Office Suite
CSR training consists of 3 weeks of classroom training followed by a week of simulation training.
Must pass a third-party Background investigation and 9-panel drug testing.
Metric focused & ability to consistently meet productivity standards
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Check, Drug Screening, and Skills Assessments Required
Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.