Employer: Rev.com
Location: Remote
Our customer support team is here on the front lines at Rev. As an API Support Representative you will play a major role in providing an exceptional experience to some of our most valued customers. We are seeking full time reps who want to wear a lot of hats and like to learn. This is a fully remote position.
Responsibilities:
- Assist customers with our Rev AI and API products
- Field Customer Support emails about API features, functionality, and integration
- Serve as a liaison between our customers and product engineers
- Engage in development discussions to create/improve our internal processes and systems
- Work daily in at least one programming language including tools such as Postman, guiding customers that are implementing our APIs
- Troubleshoot production issues related to our API and document processing
- Be comfortable using coding samples and snippets of code to communicate with developer clients
Requirements:
- You hold a BS/BA degree, have attended a coding bootcamp, have done significant self learning or have a background in related work experience in technical support engineering.
- You can demonstrate and explain RESTful API and/or Websocket API knowledge
- You can hear a use case and creatively apply our API functionality to solve that use case.
- You take ownership of customer feedback
- You have working knowledge of at least one programming language.
- You have general knowledge of web technologies and related tools.
- You demonstrate strong technical writing skills
- You are a self starter
- You are very well organized and can multi-task with ease and efficiency.
- You enjoy working in a team and can easily build connections with new people even though you are not in the same office location.
- You love working one-on-one with customers and helping them succeed with getting answers to their questions.
Life at Rev
Rev is a profitable, growth-stage startup that specializes in meeting the speech-to-text needs of hundreds of thousands of customers annually through its unmatched combination of the world’s most accurate speech AI and the world’s largest community of freelancers working side-by-side.
Rev’s suite of products includes transcription, captioning, subtitling, as well as a live-captioning app for Zoom video conferencing. Rev also boasts seamless integrations with YouTube and Vimeo, as well as custom APIs for enterprise clients who need novel speech-to-text solutions.
Founded in 2010 by five MIT alumni, Rev has raised millions of dollars in venture capital from top Silicon Valley VCs and experienced exceptionally rapid growth, both internally and externally. Rev was recently named by Forbes as one of America’s Most Promising Artificial Intelligence Companies and is a destination for the world’s foremost engineers and speech scientists.
Our promise is to create great work from home jobs, powered by AI. Our vision is to transcend all barriers of communication. Joining Rev means joining a team of smart, passionate, and friendly people with different backgrounds, shared ideas, and similar goals. Oh, and tons of perks!
- Get Paid: Be competitively compensated by a well-funded startup. Enjoy full benefits, options, and a 401k.
- Desk Budget & Office Equipment: Rev will provide you with a new laptop. You will also have a budget to outfit your workspace.
- Make a Difference: Be measured by your impact, not your effort. Help create real jobs for real people.
- Work Where You Want: For most roles, be free to stay at home, come to the office, or work from a coffee shop.
- Have Fun: Plan and participate in events like field day, baseball games, ski trips and happy hours.