AirBNB Customer Service Representatives – Remote (OK, NM, TX, NV and CO only)

Company Description:
AirBNB’s mission is to create a world where anyone can belong anywhere. To support them in their efforts, we’re now seeking pleasant, friendly and helpful Customer Service Representatives to join us full time as key members of the AirBNB team.

Note: We are currently looking for individuals to work from home in the states of Colorado, Texas, Oklahoma, Nevada and New Mexico.

Job Description:
As a Customer Service Representative on Sutherland’s AirBNB team, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

You excel at handling customer inquiries of varying types
You are an active listener and can leverage probing question skills
You have a proven track record for hitting sales targets
You bring an enthusiastic personality
What we offer:

Competitive hourly rate of $15/hour
An 8-hour-per-day shift, 5 days per week (anywhere from 6am-12am PST)
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
All technical equipment needed to be successful in a remote, work from home environment
Qualifications:
Excellent verbal and written communication skills, strong multitasking abilities
The drive to solve problems and meet goals
Familiarity with Microsoft Office tools
Experience in customer service and sales
High school diploma or equivalent
Requirements to work from home:

A quiet and distraction-free, secure place to work.
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.