Job Description:
Airbnb’s mission is to create a world where anyone can belong anywhere. We’re now hiring full-time, remote Customer Service Representatives to support our Airbnb program!
Note: We are currently looking for individuals to work from home in the states of Texas, Oklahoma and New Mexico.
The role:
As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
- You excel at handling customer inquiries of varying types
- You are an active listener and can leverage probing question skills
- You have a proven track record for hitting sales targets
- You can manage and overcome objections for subscribers’ cancellation and suspend requests to assist in reducing churn
- You bring an enthusiastic personality
What we offer:
- Competitive pay rate: $15.00/hr
- A set schedule of 12pm-2am PST
- All technical equipment needed to be successful to work remotely
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
- Excellent verbal and written communication skills and are a strong multitasker
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
Requirements to work from home:
- A quiet and distraction-free, secure place to work.
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.