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To be an Aira agent you must:
– A high school graduate, some college preferred
– Must be 18 years or older and authorized to work in the United States
– Fluent in English (bilingual preferred)
– Have a private workspace with no background noise that is free from family, friends, pets, etc.
– Able to read, understand, and describe locations using a map
A successful Aira Agent is someone who:
– Is great problem solver who utilizes all resources to find a solution and pays close attention to detail
– Knows how to read a map within a web browser and understands public transportation systems
– Is energized by adapting to any situation as it unfolds and is eager to learn new things
– Excels in providing top notch customer service
– Is familiar with a variety of technologies from computers, to smartphones, to apps, to online software programs
Must have the physical ability to:
– Sit or stand for extended periods of time
– The ability to use a mouse and keyboard to navigate a computer
– The ability to hear to understand and speak clearly on a telephone/microphone
– Visual abilities include extended viewing of a computer screen, close vision and the ability to adjust focus
– The ability to see, process, and describe spatial concepts and relationships
Technical Requirements:
– Have a consistent internet speed of at least 25 MBPS
– Use a headphone with a noise-cancelling microphone
– Use a computer with a minimum of 8GB RAM
– A Windows or Mac computer using Windows 10 or Mac OS High Sierra
Work Requirement (minimums)
– 20 hours a week if you choose a weekday designation M-Th 4am-10pm PST Fri 4am-2pm PST
– 12 hours a week if you choose a weekend designation Fri 2pm-10pm PST Sat-Sun 4am-10pm PST
– 10 hours a week if you choose an overnight designation Mon-Sun 10pm-4am PST
The following agent aptitude test is comprised of multiple choice, short answer, and listening comprehension. It will take about 35 minutes and must be completed using a computer, not a tablet, smartphone, or Chromebook.